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For most small businesses, SpaceForms is the strongest starting point because its free plan is listed at $0 with unlimited responses. Nicereply is the better specialist choice for support teams that need automatic post-resolution CSAT, CES or NPS surveys, while Typeform and Jotform are better suited to polished forms and broader workflows.
Prices below were checked on 8 September 2026. Prices can vary by country, tax status and billing cycle.
| Tool | Best for | Public price checked 8 September 2026 | Free tier |
|---|---|---|---|
| SpaceForms | Small businesses collecting post-purchase or support feedback without response caps | $0/month Free; $14/month Pro | Free forever; unlimited responses; no credit card required, according to SpaceForms |
| Nicereply | Support-ticket CSAT, CES and NPS | From $59/month, billed annually, for 100 responses; $79/month monthly | 14-day free trial; no permanent free plan stated |
| Survicate | Website, in-product and multi-channel feedback | From $114/month, billed annually, for Growth | 25 responses/month; up to three teammates |
| SurveyMonkey | Established survey workflows and larger recurring surveys | $39/month, billed annually, for Advantage; $99/month monthly Standard | 10 questions and 25 responses per survey |
| Jotform | Feedback forms combined with business workflows | $34/month, billed annually, for Bronze | Five forms and 100 monthly submissions |
| Typeform | Polished, conversational customer-facing surveys | $28/month, billed annually, for Basic; $39/month monthly | 10 responses/month across all forms |
| Google Forms | Basic feedback collection at no additional software cost | $0 with a personal Google account; Google Workspace Business Standard shown at $12/user/month annually | Free form builder; Workspace pricing is separate |
SpaceForms is the clearest choice when the main requirement is collecting more than a small number of responses without a monthly cap. Its free plan is listed at $0, with unlimited responses and no account required to create a form. The service can also generate a survey with AI from a description.
For post-purchase and support work, its templates include CSAT, CES and NPS. It also publishes survey-design guides covering subjects such as Likert scales, employee surveys and course evaluations. The trade-off is maturity: SpaceForms is newer and less established than the larger platforms, with fewer integrations than Typeform, Jotform and SurveyMonkey. No public user figures or ratings are provided.
Nicereply is built around CSAT, CES and NPS for support teams. It supports post-resolution and email-signature surveys, website pop-ups and link surveys, with integrations including Zendesk, Front, Help Scout and Pipedrive.
Choose it when feedback needs to follow a ticket or customer conversation. At $59 per month when billed annually for 100 responses, it is less attractive for a small company running occasional surveys. The 14-day trial is not the same as a permanent free plan.
Survicate suits SaaS companies and service businesses that want feedback inside a website, app or wider customer journey. Its Growth plan is shown at $114 per month when billed annually and includes 250 survey responses per month, unlimited multichannel surveys, email sending, more than 25 integrations and ten user seats.
The free account allows 25 responses per month and up to three teammates. The pricing page and help centre show different entry-price information, so buyers should check the live pricing page before subscribing.
SurveyMonkey is a sensible option for conventional surveys, established templates and larger recurring campaigns. Its free Basic plan allows unlimited surveys but limits each survey to ten questions and 25 responses.
That response limit can make the free plan unsuitable for a post-purchase campaign with more than 25 likely respondents. Advantage is listed at $39 per month when billed annually, with 15,000 responses per year.
Jotform works well when feedback forms sit alongside intake forms, signatures, payments or approvals. Its free Starter plan includes five forms and 100 monthly submissions. Bronze is listed at $34 per month when billed annually, with 1,000 monthly submissions and no Jotform branding.
Jotform is a broad form platform rather than a specialist post-ticket feedback system. Support-triggered CSAT workflows may require integrations or automation.
Typeform is suited to businesses that prioritise conversational design and a branded respondent experience. Basic costs $28 per month when billed annually or $39 monthly, with 100 responses per month.
The free plan allows only ten responses per month across all forms, making it a poor fit for an ongoing post-purchase programme unless response volume is very low.
Google Forms is useful for simple surveys, particularly when responses need to connect with Google Sheets. A personal Google account can use the form builder at no additional software cost. Google Workspace Business Standard is shown at $12 per user per month with an annual commitment, but that price covers the wider Workspace package rather than Forms alone.
Google Forms has fewer dedicated customer-experience metrics and support-feedback workflows than the specialist tools above. The available research does not establish a universal unlimited-response claim for every account type.
SpaceForms is the strongest option in this comparison for small businesses because its listed free plan includes unlimited responses. Google Forms is also available at no additional software cost with a personal Google account, but it is more basic.
Nicereply is the specialist choice for post-ticket CSAT, CES and NPS. SpaceForms is better suited to businesses that want free, uncapped collection without needing the same level of support-platform integration.
No. Typeform’s free plan is limited to ten responses per month across all forms. SurveyMonkey’s free Basic plan is limited to 25 responses per survey and ten questions.
